Terms of Service

1. The Service

SignalSnitch is an educational platform for studying social media sentiment in financial markets. We do not scrape social platforms ourselves. We obtain publicly-available social-media content (e.g., posts referencing publicly-listed accounts on Twitter/X and similar services) through third-party data providers and aggregators that collect and license that content to us. We apply LLM analysis to the data we receive to extract patterns, and surface aggregated metrics — accuracy, consensus, trends — to authenticated users. Free, Pro, and Elite tiers grant different feature access and quotas.

2. Educational use only — no financial advice

Nothing on SignalSnitch constitutes investment advice, financial advice, a recommendation, or a solicitation to buy or sell any security, derivative, cryptocurrency, or other instrument. Sentiment data, accuracy stats, consensus signals, and historical performance metrics are provided for educational and informational purposes only.

You are solely responsible for your own financial decisions. Trading and investing involve substantial risk of loss. Consult a licensed financial advisor before making any investment decision.

3. Eligibility and account

You must be at least 18 years old (or the age of majority in your jurisdiction). You agree to provide accurate registration information and to keep your credentials confidential. You're responsible for all activity on your account. Notify us immediately at support@signalsnitch.io if you suspect unauthorized access.

We support optional two-factor authentication; we strongly recommend enabling it.

4. Subscriptions, auto-renewal, and cancellation

4.1 Plans

Pro and Elite are paid subscriptions billed monthly or annually at the price shown at checkout. Pricing may be updated with at least 30 days' notice for existing subscribers; legacy "early bird" pricing remains as described at the time of purchase.

4.2 Auto-renewal

Subscriptions renew automatically at the end of each billing period until cancelled. By subscribing, you authorize us (via Stripe) to charge your payment method at each renewal.

4.3 Cancellation

You can cancel any time from your billing settings or via the Stripe customer portal. Cancellation stops future renewals; you keep access through the end of the current paid period.

4.4 Refunds

Subscription fees are non-refundable except where required by law. If you believe you were charged in error, email us within 30 days.

5. Free trials, credits, and discount codes

Free-month credits and discount codes redeem at checkout. Credits are non-transferable, non-refundable, and have no cash value. Once a credit is applied to a subscription, it's consumed even if you later cancel. Codes may have per-user limits, expiration dates, or eligibility restrictions disclosed at issuance.

6. Acceptable use

You agree not to:

• Scrape, mirror, or resell SignalSnitch data;
• Reverse-engineer, decompile, or attempt to extract the source code or models;
• Use the Service to harass, defame, or harm others, or to manipulate financial markets;
• Circumvent rate limits, plan quotas, or paywalls;
• Use automated tools to access the Service except via documented APIs (Elite only);
• Submit content that is illegal, infringing, or violates a third party's rights.

7. User content

You retain ownership of content you create on SignalSnitch (watchlists, follows, preferences, feedback). You grant us a limited license to host and display this content as needed to operate the Service.

8. Intellectual property

The Service, including its software, design, copy, and aggregated analytics, is owned by SignalSnitch and protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable license to access the Service in accordance with these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SENTIMENT/PATTERN ANALYSIS WILL BE ACCURATE.

Specifically, signals on the platform — tickers, BUY/SELL direction, confidence labels — are produced by large language models reading social-media posts. These models can hallucinate and misclassify. See our AI Accuracy Disclosure for the measured error rate, the failure modes we've observed in production, the safeguards we run, and how to report mistakes.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNALSNITCH AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING TRADING LOSSES, MISSED GAINS, LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

11. Indemnification

You agree to indemnify and hold harmless SignalSnitch from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, your content, or your breach of these Terms.

12. Termination

We may suspend or terminate your account if you violate these Terms or use the Service in a way that risks harm to other users or to the Service. You can terminate your account at any time from your dashboard. Sections 7–11, 13, and 14 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. Disputes will be resolved in the state and federal courts located in San Francisco County, California, or by binding arbitration if mutually agreed.

14. Changes

We may update these Terms. Material changes will be communicated by email or in-product notice with at least 14 days' notice; minor changes (typos, clarifications) take effect immediately. Continued use after the effective date constitutes acceptance.

15. Contact

Questions: support@signalsnitch.io.